When a payment for your account fails, translation, pushes and new members pause in every workspace of the account until it is paid; reading, editing and export keep working.
Who this is for
The Owners and Billing members of the account, who can pay, and everyone in its workspaces, who sees the pause and is told who can fix it.
What happens next
A banner on every page of the account's workspaces says what went wrong, for example "A payment for {account} failed on {date}, so translation, pushes and new members are paused in {workspaces}. Reading, editing and export still work." The Owners and Billing members are emailed, and so are the admins of each workspace, with the names of the people who can pay.
What pauses:
translation and the other AI features, such as quality checks, suggestions and the assistant;
pushes and imports from the API, the CLI, file and browser imports, repository sync and CMS imports;
scheduled work, such as automatic translation and repository sync;
inviting and adding new members.
What keeps working: reading and editing translations, settings, exports, delivery to your app from the CDN, and outgoing delivery such as webhooks, pull requests and CMS publishing.
While the payment is outstanding, the account's Usage page counts this cycle at the Free allowance, plan changes are paused, workspaces cannot be moved out of the account, and a new account cannot be started until the invoice is paid.
When it is paid, every workspace works again at once. Translation runs the pause stopped within the last 72 hours start again on their own; older ones are not restarted, so start them again yourself.
If it stays unpaid for 30 days after the payment first failed, the subscription ends for non-payment. The invoice stays payable, and the account stays paused until it is paid.
If it doesn't work
The banner's button says what to do: Update card, Confirm the payment when your bank needs to confirm it, or Pay the invoice.
Check payment again on Plan & billing asks for the payment's state at once. "Payment confirmed. Translation has resumed." means it went through; "Stripe has not confirmed a payment yet." means it has not arrived yet.
"A payment for {account} is disputed with the card issuer. Translation is paused until the dispute closes.": the pause lasts until the card issuer settles the dispute.
A workspace admin sees "Translation is paused in {workspace} because of a payment problem on its account." with the names of the account's people who can fix it.
Related
Invoices and payment
Update company details
Your plan and seats