Move your account to another plan or billing interval; the new plan applies to every workspace in the account.
Who this is for
The Owners and Billing members of the account. Moving to Free, and any change that would delete workspaces or stop single sign-on, SCIM or the audit log in a workspace that uses it, takes an Owner of the account.
Steps
Open Plan & billing for your account.
Turn Pay annually on or off to choose how you are billed.
Pick the plan, then choose Upgrade, Switch plan or Downgrade to Free.
Read the confirmation and confirm it. Coming from Free, enter the Company or billing name your invoices are addressed to and choose Continue to payment to go through checkout.
What happens next
Moving up, or from monthly to annual billing, is charged today, prorated to the day, and the unused part of your current plan is credited.
Moving down to another paid plan, or from annual to monthly, applies at once with the same credit. When this cycle has already used or started more words than the lower plan includes, it waits for the end of the period instead, and A change at the period end shows the date, with Cancel scheduled change to keep the plan you have.
Moving to Free ends the subscription at the close of the current billing period. The confirmation names the workspaces that become read-only then, because Free includes one workspace, and lets you choose Which workspace stays active.
Features the new plan includes become available in every workspace; features it does not include stop.
Enterprise is not bought here: its card offers Contact sales.
If it doesn't work
"{plan} does not fit what this account holds" lists what is over the new plan's limits. Remove the excess, then change plan.
"This change deletes workspaces after the grace, so an account owner makes it" and "This change stops single sign-on, SCIM or the audit log in a workspace that uses it, so an account owner makes it" name the Owners who can.
"Only an account owner can cancel the subscription" names them too.
"This subscription is already set to end at the close of the billing period.": you have already moved to Free. You keep the plan until the period ends.
"Update the card on file first. Plan changes are paused while a payment is outstanding.": see what to do if a payment fails.
"Your card was declined. Nothing changed.": replace the card in the payment portal and try again.
"Billing activation is not switched on yet" under Manage payment means billing is not switched on for this deployment yet.
Related
Your plan and seats
The free trial
What happens if I cancel?
Apply a promo code