Troubleshooting
7 articles
- I can't sign inWork through these in order: the cause is usually the password, the second factor, or single sign-on being enforced on a workspace you did not expect.
- My single sign-on login failsCheck the domain, the certificate and the assertion first, and remember that the Owners of the account always have a password route back in.
- My sign-up was blocked"We could not finish this sign-up" means a person needs to review the sign-up before its Free words start; email the review code to support, or start on a paid…
- My import did not bring everything acrossUsually the token could not see everything, or the run is still going; it continues in the background.
- My strings are not showing up in the editorCheck the filters first, then the language, then whether the push actually landed, in that order, because the first is by far the most common.
- My repository sync is not runningCheck the branch, the file pattern and the project link, and remember the result is a pull request somebody has to merge.
- My translations are not reaching my appAlmost always because the locale is translated but not published: editing and publishing are deliberately two different things.