Owners & billing members is the account's own roster: who manages the account, who is invited to, and everyone who holds a seat in its workspaces.
Who this is for
The Owners of the account. A Billing member, and anyone with only a workspace role, does not open this page.
What happens next
An account has two roles, and neither is a workspace role:
Owner: "Everything, including closing the account and inviting Owners. Takes a seat." An Owner controls every workspace in the account without being invited to it. The account's Owners alone can delete a workspace, set up single sign-on and SCIM, require a second factor, or close the account.
Billing: "The plan, the card, invoices and company details. No access to workspaces."
The page has three parts.
People who manage this account lists each Owner and Billing member with their Role and when they were Added. The role is a picker on each row, so an Owner can make someone Billing or Owner. Remove takes someone off the account, after listing anything they created that keeps working after they leave. Leave this account takes you off it. An account always keeps at least one Owner: "{account} needs at least one Owner. Make someone else an Owner first."
Waiting to accept lists the invitations nobody has accepted yet, with Revoke on each. Invite someone sends a new one, with the role Owner or Billing.
Everyone with a seat lists every person who reaches a workspace of the account: "One seat per person, counted once however many workspaces they reach." Each row shows the workspaces they reach and when they were last active. Remove from every workspace takes a person out of all the account's workspaces at once, which frees their seat. An Owner reaches every workspace through the account, so make them Billing first.
Invited teammates in the workspaces pay nothing and need no account of their own. The Owners appear on each workspace's People page under Account Owners, where they are listed apart and are changed only here.
If it doesn't work
"Only an account owner can change who manages {account}.": ask one of its Owners.
"{name} reaches every workspace of {account} because they are an Owner. Make them Billing first.": change their role, then remove them from the workspaces.
"{name} is already {role} on this account. Nothing changed."
Related
Add a billing member
Your account and workspaces
The member list
Remove a teammate